Quality Management for Project Managers

3 Days

In today’s highly competitive environment it is necessary to find new and innovative ways of providing more value to our customers at lower and lower cost.  Companies that have managed to move ahead in their maturity with project management techniques are now ready to look deeply into the quality aspects of running their businesses.

All organizations are today looking at continuous quality improvement techniques to increase the value of the goods or services that we deliver to the customer.  Not only are we interested in improving the product but we must also look at improving the processes that produce these goods and services.  Continuous quality improvement is the key to success.

This three-day course will develop participants' expertise in quality management in the context of the project life cycle and help you clearly identify the issues in assessing, analyzing, measuring and evaluating good quality plans.   The methodology used in this course is fully consistent with the Project Management Institute’s (PMI’s) Guide to the Project Management Body of Knowledge (PMBOK^®).

This course will make participants competent in both qualitative and quantitative techniques used in quality management.   The course helps participants gain real-world experience, through exercises and case studies, applying quality management strategies and techniques to actual projects.  Numerous exercises and case study activities will allow them to use their knowledge.

This course will earn 21 Professional Development units and 2.1 Continuing Education Units

Course Objectives

Participants will learn how to:

Class Outline

Definition and Characteristics of Quality

Definition of quality

PMI terminology and the rest of the world

Overall economics of quality

Customer driven

Profit driven

Approaches to Quality

Traditional approach

Demming

Juran

Crosby

Kaizen

Major Shifts in Technology

Total Quality Management

Fundamentals of Total Quality Management

Teamwork

Continuous Improvement

Process Orientation

Customer Focus

Commitment to World Class Quality

Who is Responsible for Quality

Focus on Systems Improvement

How to achieve continuous improvement

Measurement Techniques

Group Dynamic Techniques

Affinity Diagrams

Prevent not React

The Importance of the Customer Focus

Who are the stakeholders?

How to satisfy stakeholder expectations

Measuring satisfaction

Quality Function Development Technique

Quality Management and the PMBOK – Systems Approach to Quality Management

Systems Approach

Quality Planning

Inputs to quality planning

Tools and Techniques

Outputs from quality planning

Quality Assurance

Inputs to quality assurance

Tools and Techniques

Outputs from quality assurance

Quality Control

Inputs to quality control

Tools and Techniques

Inspection

Cause and effect diagrams

Control charts

Pareto diagrams

Tree diagrams

Histograms

Scatter diagrams

Statistical sampling

Flowcharts

Trend analysis

Output from quality control

Establishing a Quality Management Process

Strategic planning for quality

Involvement with senior management

Quality teams

Quality circles

Quality Teams

Project teams and quality teams

Managing teams

Having effective meetings

Blanchard model

Tuckman model

Everyone a quality team member

Auditing Quality

ISO 9000 and Quality